PRIVACY POLICY

1. Introduction:
FIKSATE values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our online Art Gallery store. By accessing or using our services, you consent to the practices described in this policy.

2. Information We Collect:
We collect personal information, such as your name, email address, shipping address, and payment details, when you make a purchase or create an account on our website. Additionally, we automatically gather certain non-personal information, such as your IP address, browser type, and device information, through cookies and similar technologies.

3. How We Use Your Information:
We use your personal information to process your orders, provide customer support, send order confirmations, and updates on your purchases. Your non-personal information helps us analyze user behavior, improve our website, and tailor our marketing efforts.

4. Sharing Your Information:
We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your data with trusted third parties, such as payment processors and shipping providers, to fulfill your orders. We ensure that these parties adhere to strict confidentiality and data protection standards.

5. Data Security:
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Your payment information is encrypted using secure socket layer technology (SSL) and stored securely.

6. Your Rights:
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about your data, please contact us at [Your Contact Email/Phone Number].

7. Changes to Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the revised policy on our website.

8. Contact Us:
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at info@fiksate.com / 03 365 0763

Thank you for entrusting FIKSATE with your personal information. We are dedicated to ensuring the confidentiality and security of your data as you enjoy our online Art Gallery experience.

Last updated: November 4th 2023

TERMS OF SERVICE  

FIKSATE is a trading name of Fixate Limited and herein may be referred to as "FIKSATE", "We" or "Us". As used herein, "Customer" and "You" shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.  

1. ACCEPTANCE OF TERMS  
The placement of an order implies full acceptance of the Terms & Conditions as stated hereon and implied.  

2.  PRICE, CURRENCY + GST
All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other currencies. FIKSATE reserves the right to change prices of goods advertised on this website, without notice. Orders will not be despatched until payment is received in full.

3.  PAYMENT + SECURITY
Our online store operates through Shopify Inc., which provides us with the e-commerce platform enabling the sale of our products and services to you. All your data is securely stored in Shopify's data storage, databases, and their general application, safeguarded on a secure server behind a firewall.

• Payment via Shopify:
  If you opt for a direct payment gateway to complete your purchase, Shopify securely stores your credit card data, encrypting it following the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only for the duration necessary to finalize your purchase. Once the transaction is complete, your purchase information is promptly deleted. Direct payment gateways adhere to PCI-DSS standards, overseen by the PCI Security Standards Council, a collaborative effort of major brands including Visa, Mastercard, American Express, and Discover.
  
  For further details, you can refer to Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
  
  
• Payment via Paypal:
  FIKSATE uses the Paypal Payment Gateway for its online credit card transactions. Paypal processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
  
  + Payments are processed in real-time
  + FIKSATE does not have access to your credit card number, this credit card payment is secured by Paypal
  + Paypal have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
  
  
• Payment via Invoice / Bank Deposit / Direct Debit:
  Payments may also be made by bank deposit for New Zealand orders. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled & goods placed back into stock. Cancelled unshipped orders which require a refund will incur a 5% transaction fee.
  
  
• Payment by an authorised FIKSATE Gift Voucher:
  We accept payment through the use of Fiksate Gift Vouchers. These are accepted within the prescribed validity period detailed on the voucher. It is important to note that only one voucher may be redeemed per individual order. We are unable to honor Gift Vouchers that have lapsed or have been utilized by individuals other than the intended recipient named therein.
  
  
• Payment via ZIP:
  ZIP is a convenient payment method available for online shoppers in New Zealand. When choosing ZIP as a payment option, customers have the flexibility to make purchases and pay for them later through installment plans.
  
  It's important for customers to review and understand ZIP's terms and conditions before opting for this payment method, ensuring they are aware of the repayment terms, fees, and any other relevant information associated with their ZIP account.
  
  
• Payment via Art Money:
  FIKSATE partners with Art Money to make art more accessible, support artists and a sustainable creative economy. Art Money allows you to enjoy your artwork now and pay over time, whilst we pay are artists immediately.
  
  Customers need to sign up via the Art Money website to engage this payment method.
  www.artmoney.com
  
  

4. CUSTOM ORDERS

We do offer custom orders and commissioned creation and sales of artworks by select artists. All custom and commissioned orders are final sales.

5. PRE-ORDERS

We offer pre-orders on selected items which are in significant demand or limited release. A pre-ordered item will be described as such at the top of the product description along with an expected date. Please note these dates can change. Pre-orders can be paid for in full using our credit / debit card payment system or a minimum 50% deposit be made via internet banking direct to our account. Payment needs to be received within 3 working days of when the order was placed to confirm the pre-order. When ordering additional items with a pre-ordered item, your order will be sent once all items are in stock. We charge a flat fee of $5 for an additional non pre-order item to be sent ahead of the full order. Cancellation admin fee of $20 applies to all cancelled or returned lay-bys or pre-orders.

6. SECOND ITEMS

Second items are sold as is and are final sales.

PROMOTIONS + DISCOUNTS

All promotions + discount codes are issued at the discretion of FIKSATE. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer + discount codes can only be used once per customer per promotion, unless specified. Promotional offer + discount codes will not be extended beyond the specified end date. Promotional discounts and offers may not be used in conjunction with each other, this includes discounts given on purchase receipts, 'You left something behind' emails and loyalty vouchers. No holds or returns. Gift cards are never included in discounted promotions.